> INCENTIVES PROGRAMS
> GETTING STARTED WITH POWERTIME
- What is the Virtual Meter?
- How to use Powertime ?
- How much does it cost ?
- What is my Powertime level ?
- Why use Powertime ?
- Powertime support hours
New User Troubleshooting
Register on Powertime
> ACCESS, REGISTRATION & SECURITY
Credit card payment and security
- What is a pending reversal?
- I received several sms from my bank that my card was debited, but only made one transaction?
- How do I pay by EFT on Powertime?
- How do I change/update my card details when they are incorrect or the card has expired?
- When do I need to submit a copy of my ID and credit card details?
- Can I add several credit cards onto my profile?
- I can’t pay via debit card, What can I do?
- What cards do you support?
- How do I know that it is safe to use my credit card on the website or on the phone?
- I received an SMS from the bank saying that my card has been debited but I don’t have a token?
> COMMON ERROR MESSAGES
List of error messages
- “This meter has a pending reversal”
- “Error Message 102 ( Unable to Connect To Remote Server )”
- “Error Message 500 ( Internal Server Error )”
- “Error Message 100 ( Online Vending Error )”
- “Message from Ipay : Lost/stolen card”
- “For credit card transaction in Cape Town, please register on powertime.co.za with sms vending. Otherwise you can pay using your PayGenius wallet”
- “Card not found”
- “Connection to vending server times out”
> PREPAID ELECTRICITY
Buy electricity via SMS
- I cannot add my meter
- Who do I contact when my meter address is incorrect?
- Can I add several meters on to my profile?
Prepaid electricity basics
- I purchased for the wrong meter. Can I be refunded ?
- Can I increase my purchase limit ?
- Do I qualify for FBE tokens ?
- I got an error when trying to purchase, what must I do?
- What is a fixed charge ?
- What is debt recovery ?
- What are the fees ?
- Buying prepaid electricity online in Cape Town
- What do I do when my meter is not supported?
- What are the supported areas for prepaid electricity vending?
> BILL PAYMENTS
Bill Payment Basics
How to buy pin-less airtime online from Powertime ?