Understanding Meter Related Issues

We know how frustrating it can be when you trying to purchase electricity and all of a sudden you're hit with any of the following errors...

We know how frustrating it can be when you trying to purchase electricity and all of a sudden you’re hit with any of the following error messages: “Generic Error, see Mess1Content for details” , “Customer blocked. Customer must contact the service provider.” or  “Meter not active. (1003) – 07/07/07065176419 – Account in arrears [214]” .

Or you have managed to buy a token, but for some reason the meter does not accept your token, below we have a brief look at what has happened and what to do about it!



Why is my meter blocked?

 So if you have experienced any of the above error messages it is highly likely that the cause of this is due to your meter being blocked by credit control. This means that the municipality has placed a block on your meter, stopping you from making a prepaid electricity purchases. This means that you would have to contact the municipality directly to sort this out as a token can only be issued once this has been resolved.

Also, if you have managed to get it unblocked and tried your purchase again, you might get a different error message, stating, “Amount tendered is less than required amount“. In this case, please contact your municipality directly to address the issue, Alternatively, you can do another purchase through us for a larger amount. Outstanding fees will be deducted and paid, and an electricity token for the remainder will be issued.

I get an ERROR on my meter when punching in my token?

Some of the following error messages might get displayed when trying to punch in your token:

  1. SAD face – probably means it is just an error in typing the token – please carefully retry
  2. DDDD –  Duplicate token. The token has probably been entered already
  3. Error 30 – Technical error on your meter – please switch your meter off as well as your electricity mains and wait a few minutes. Turn back on and retry the token. If this error 30 persists you should contact your municipality and get a technician to have a look at the meter.

Now you are equipped and prepared to deal with these issues if and when they arise.

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Understanding Meter Related Issues

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