Have you ever experienced a moment where you bought a token but have not received full value or any token at all?
Have you made arrangements with the municipality to pay arrears but since defaulted?
Have you made use of and benefited from the municipality debt relief program but since defaulted on the monthly payments as per directive?
In terms of a new debt control measure which came into effect on the 23 July 2012, the next time you make a prepaid electricity, the municipality will deduct part of all of the amount owing. You would receive an allocation for the remainder or none if the whole amount is taken.
This is inline with with the municipality’s revenue management and customer by-laws as well as it’s credit control policy. So, keeping this in mind, it’s important to remember it is normal policy for a municipality to disconnect/block consumer electricity meters for any arrears owing.
If you are faced with a situation like this, it is best to contact your municipality directly to make arrangements.
