Prepaid electricity in the main, is quite a good concept to look into if you are still running a post paid system and are struggling with exorbitant monthly fees and costs. If you are controlling your energy spend with the post paid method, then this is in order however it can easily become a costly expense. Prepaid electricity too, are not without it’s errors and issues and below we will discuss some very common errors you will come across some time or the other with your prepaid electricity set-up:
- SAD face – probably means it is just finger trouble in typing the token number – please retry
- DDDD – Duplicated token. The token has probably been entered already, causing this error. Please double check.
- Error 30 – Technical error on your meter. To try and troubleshoot this error, please switch off your meter, as well as your electricity mains and give it a few minutes. Afterwards, turn back on your mains and meter back on and retry your token. If the error 30 persists, please contact your municipality and get a technician to come out and have a look at the meter.
Meter Blocked? – It does occur that a meter is blocked by a municipality’s credit control. This means that the municipality prevents your meter from making a prepaid purchase until the block is lifted. To have this lifted the client needs to sort this out with the municipality.
While we are on the subject, also important to note that any outstanding fees on your utility bill that is deemed to be in arrears, can be deducted from your prepaid electricity purchase. If this takes place, it is wise to contact the municipality to resolve this.
For more information please visit: https://straton.co.za/pre-paid/about/prepaid-meter-error-codes/