Blog / FAQ / I received several sms from my bank that my card was debited, but only made one transaction?
I received several sms from my bank that my card was debited, but only made one transaction?
When you order tokens from Powertime the following process takes place:
Wereserve the fundsfrom your card. You may receive an sms from your bank when this occurs. The money is still in your account, but is not available to you.
We order the token from the municipality. If this is successful, we collect the funds and deliver the token to you. If this is not successful, we reverse the reservation of funds. This process can take up to 5 days. This is a limitation of the banks’ credit card processing system.
If the fund reservation has not been reversed after 5 business working days, please contact firstname.lastname@example.org